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Member Status

People in your system can have one of the following Status:

 

Active

At least one active plan.

 

Alert

If their payment is late for a plan. This could be because a Credit Card has been declined or a Cash Payment has not been recorded. Go to the payments report, overdue tab to resolve. 

 

Paused

Plan is currently paused.

 

Pending Cancel

Plan is set to cancel at a future date.

 

Cancelled

Plan is currently cancelled.

 

Completed

Applies to Punchcards and Plans that are not recurring. When they have used up all their sessions or plan has expired because of date limit.

 

Notes:

The person must have at least one plan with an Active status to self check-in to class on the iPad check-in app. You can override this by using the Check-in report in the Control Panel.

 

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