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Why is it asking for a PIN? Where can I setup a PIN?

There are two main uses for the PIN in the store app:

  1. To ensure people charging products in Kiosk Mode are actually the person they claim to be (fraud prevention)
  2. To ensure the person trying to activate Coach Mode is actually a coach.

Kiosk Mode Member Pin

In Kiosk Mode, we will ask each member for their PIN after they select items that they are buying and attempt to check out.  This PIN is a simple four digit number that used to verify that the person isn't accidentally (or maliciously) charging items to another person's account.

The member PIN is also used in other areas of our system when we need your members to authenticate themselves such as our Member Portal.  

How Your Members Can Setup Their Pin

In order to setup a PIN for your members, you will first need to enable your Member Portal.  You can do that by going to Settings -> Integrations.

Once you have turned on your Member Portal, new members will be automatically sent an email requesting that they setup their PIN.

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